# Common Issues

Most issues with Nexus fall into one of these categories:

# Connection Problems

Nexus cannot connect to your Starlink terminal or loses connection frequently. See Connection Issues for detailed troubleshooting.

# Licence Issues

• Activation fails: Check your key is correct and you haven’t exceeded the 3-device limit. See Activation.
• Features locked: Verify your licence is active in Settings → Licence. If your Pro subscription has expired, Pro features will be disabled.

# Performance

• High CPU usage: Close and reopen Nexus. If the issue persists, check that you’re running the latest version.
• Slow updates: Telemetry data refreshes in real-time. If values appear frozen, check your network connection to the Starlink terminal.

# Getting Help

If these guides don’t resolve your issue:

1. Check you’re running the latest version of Nexus
2. Visit nexustelemetry.com/support for the support portal
3. Email [email protected] with your OS, Nexus version, and a description of the issue